Brydge Technologies Reviews

ordered a keyboard and never received it. they just gave me a fake tracking number and stopped answering after that.

I owned a Brydge Keyboard in the past. I always found it an excellent piece of kit. So when I bought a new iPad Brydge seemed the obvious choice for keyboard.
I ordered on 30 June. The money was debited from me account immediately and the email stated the keyboard would be shipped to me within 2-6 working days.
On 5 July I requested an update on the likely shipping date.
I heard nothing until 11 July, when someone called Lexie B replied. She said that they had ‘migrated shipping platforms’ that week and that this was why my order was delayed. She said she would ‘reach out’ to their shipping team for more information.
She said I would be receiving the tracking information for my order ‘within 24-48 hours’. This has not happened and, having read through some of the reviews here I feel rather sick and wish I’d checked before ordering.
This whole business feels decidedly shady and is becoming nothing but weasel words from Brydge - if not outright lies.
Clearly, Brydge have some serious issues to deal with in their order processing and shipping departments.
They have 48 hours to give me a credible update - then I want my money back. Absolutely raging here.

The actual keyboard is fine as long as you do not attach it to your iPad. This is due to the vice-like hinges placing tension on your iPad screen. My iPad screen cracked as a result.

I'd had a Brydge keyboard attached to my iPad Pro for several months when, all of a sudden, the corner of the iPad screen cracked around one of the hinges. At the time, the device was just sitting next to me as I worked on my desktop.
Customer service has claimed that the iPad must have had a screen protector attached which would negate the Warranty. I have never attached a screen protector.
They are merely trying to get out of their responsibility.
Took the device to my local IT repair organisation and they state that failure is almost inevitable given the positioning of the hinges.
This is by far the worst supplier I have ever dealt with. Avoid them as if they were the COVID disease.

Brought a keypad for my iPad Pro. The rubber clamp on the bracket broke within a week and crack ipad screen. Tried contacting customer service via phone and email with no response. Avoid at all costs

I really like the way the Brydge keyboard works with my iPad and how it looks. Unfortunately, after I had the keyboard for a while, the battery would not hold a charge. Brydge was great about providing me with a replacement. So I think the product is great and the customer service when I had a problem was great.

Brydge 12.9 Max+ Well it’s lasted 4 months and I have barely used it. The hinge has broken which is a very common fault. They won’t give me a refund!! Only offer is a replacement which will break the same. Complete waste of money, avoid at all costs and buy the Apple keyboard

This company is horrible. I wish I would have read this site first. Ordered weeks ago and still have not received my item yet. They created a shipping label but never shipped it. I wish they were local and I would be in trouble because my patience with these people have gotten thin.

One of my screws came off my keyboard early on in the piece. Others were beginning to become loose but I managed to tighten them with a mini torx. Was trying to get a replacement but no reply from customer service.
Once lost my usb 3.0 micro b cable for the earlier model that has an in built ssd chip and tried to buy a replacement one. Did not get anywhere. Product is good but after sale service in Australia shocking. Because of this I will have hesitation to buy again when I upgrade to a newer surface pro.

Brydge has deceptive techniques. They charged me for the express FedEx delivery method. The item was shipped using one the cheaper methods with USPS. I inquired about this with customer service and was told "our systems defaults to the cheapest method". After two emails they sent me they still did not address the fact I was charged for a service I did not receive. Instead I got passive aggressiveness.
Unprofessional company with very poor customer service.